The process of a default standard change management is shown in the following diagram: The default process is applied when a request does not match the entry criteria of other change process workflows that are active. For example, requests such as applying a service pack, regular pack, and adding a server to the testing environment. The default standard change management process flow defines the basic process workflow of a request that is related to a normal change. If not, the CAB proposes an approval with modifications to the change request.ĭefault Standard Change Management Process Flow When the CAB approves, the change gets implemented.Note: The manager can withdraw the request from CAB approval and can close the request during approval phase.
Urgent approve by all approvers - The request is submitted for an urgent approval by the CAB.Approve or reject by one approver - The request is approved by one of the CAB members.Approve by all approvers - The request is approved by all the CAB members.The CAB assesses the request with one of the following actions:.Reject - The request is reassigned to the change coordinator for reevaluation or the request is closed.Approve - The request is assigned to the Change Advisory Board (CAB) for further assessment.The manager performs one of the following actions on the request:.The Change Coordinator assesses and evaluates the request and submits the request for manager approval.By default, the request is assigned to Change Management group, when no conditions are matched. When a ticket is raised, based on the matching conditions the entry criteria is verified to assign the request.The following steps explain how default normal change management process flow works: To view how the flow diagram looks in the application, click Default Normal Change Management Process Flow. The Serviceaide Intelligent Service Management provides six predefined change management process workflows:
Change implementation also ensures that the change is recorded in all related systems before closure. Change implementation is reviewed to ensure that overall business risk is minimized.Change is implemented according to a defined process with tasks to ensure that all aspects of the change are implemented.Change is submitted through an appropriate change approval process specific to the type of change.Change is classified using an appropriate change type and processed through a workflow for that change type.
Therefore, there is a need for tightly managed and controlled approach toward change in IT systems and services.Ĭhange Management aims to minimize any undesirable disruptions to an existing IT service due to change implementation. Change Management involves setting up a process for handling changes and ensure that: The changes that are not planned can lead to problems. The fast pace of change in technologies has led to the need for change in the IT service offerings. Change Management is the process of managing a change request through the lifecycle of a request. Change Management ensures that standardized methods and procedures are used to handle the changes.
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